Why Do I Need A Travel Agent?
The American Society of Travel Agents (ASTA) has a slogan that states succinctly how travel agents help the consumer with their travel arrangements -- "Without A Travel Agent, You're On Your Own."
This simple statement encompasses a whole host of compelling reasons why using a professional travel agent is better than trusting your hard-earned vacation time and money to a web site:
Customer advocacy: If you have a problem with a particular part of your travel experience, the agent is here to act on your behalf to help see that restitution is made.
Expert guidance: Travel agents, unlike instructions on a Web page, are experts in understanding and deciphering the myriad of travel information and codes out there. It's what we've been trained to do and we do it every day.
Personalized service: Instead of an impersonal voice thousand of miles away, travel agents are your neighbors. We know what you want and what you value in your travel experience, and we are willing to go the extra mile for you.
Professional advice: Travel agents are there to make sure you get where you want to go, when you want to go and for the lowest price. If we haven’t already been to your destination ourselves, we know someone who has -- and we will share this valuable first-hand knowledge with you.
Time: Instead of checking a long list of travel Web pages, which only provide rates and fares for the companies that have contracted with them, why not go straight to the source? A travel agent has all the information at our fingertips, saving you a few hours in front of a computer screen.
Unbiased information: Agents work for our clients, not for a travel supplier. It makes sense that a happy customer will be a repeat customer.